FAQ

Q: How long does shipping take?
A: UK delivery takes 3-8 business days, US delivery takes 5-15 business days, Canada delivery takes 5-15 business days, European delivery takes 5-11 business days, and New Zealand delivery takes 5-15 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards.

Q: What is your return policy?
A: We accept returns within 30 days of purchase.

Q: Are your products original?
A: Yes, all our products are brand new and come with a warranty.
Q: Do you ship internationally?
A: Yes, we ship to many countries around the world.

Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email.

Q: What if my product arrives damaged?
A: Please contact us within 48 hours with photos of the damaged item and we will resolve it for you.

Q: Do you offer warranty on your products?
A: Yes, all our products come with a manufacturer's warranty.

Q: Do you offer any Discount?

A: Yes, we regularly offer special promotions and discounts. Follow our social media pages to stay updated                                                                                               

Q: How do I contact customer support?
A: You can reach us at support@kobishaven.com and we usually reply within 24 hours.