Shipping policy

 Kobis Haven

At Kobis Haven, we are committed to delivering your products efficiently and securely, wherever you are in the world.

Shipping Locations

We currently ship to:
  • United Kingdom
  • United States
  • Canada
  • Europe 
  • New Zealand

 Processing Time

All orders are processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Origin
To provide the best value, orders are dispatched directly from our partner fulfilment centres in China
Order Cut-off Time: 5:00 PM (GMT+00:00). 
Orders placed after this time will begin processing the following business day

 Estimated Delivery Time

Region                                     Delivery Time

United Kingdom                       3–8 business days
United States                            5–15 business days
Canada                                     5–15 business days
Europe                                     5–11 business days
New Zealand                           5–15 business days

Please note: Delivery times may vary due to customs, weather conditions, or high demand periods.


 Shipping Fees
We offer free shipping on all orders to: 

  • United Kingdom
  • United States
  • Canada
  • Europe
  • New Zealand

 Order Tracking

All orders include tracked shipping. Once your order has been shipped, you will receive:

  • a tracking number
  • a tracking link to monitor your delivery in real time

 Customs, Duties & Taxes
For international orders (especially outside the UK and USA): 
  • Customs duties, taxes, or import fees may apply
  • These charges are determined by your local customs authority
  • Customers are responsible for any additional fees upon delivery
This is particularly applicable for:
  • Europe
  • New Zealand

 Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
  • customs processing
  • courier issues
  • peak seasons
  • Weather conditions
We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout. Kobis Haven cannot be responsible for orders shipped to incorrectly entered addresses.

 Contact Us

If you have any questions regarding your order, please contact us :                         Email : support@kobishaven.com

We are always happy to assist you.

 Our Commitment

At Kobis Haven, we prioritize 
  • reliable delivery 
  • transparent communication
  • a premium customer experience. 
Thank You for choosing kobis Haven - where smart living begins